Managed Print Services Help Desk Support -2nd Shift

Columbus, OH 43085

Post Date: 03/04/2018 Job ID: 15315 Industry: Technical Pay Rate: $ 32000.00 - $ 45000.00

- The hours for this position are 12:00PM - 9:00PM.

Job Description
- Support of one of company's's largest North American Managed Print Services customers
- Represent company on-site at a client operations center
- Remote help desk support for all company hardware issues (Tier 1 and Tier 2)
- Coordinate/communicate with multiple levels of company and client to accomplish the mutual objectives

- Support client end-users calling the help desk for perceived company hardware issues
- Determine if issue is related to company hardware or not
- If not company hardware issue, pass ticket to client help desk
- If a company hardware issue:
- Attempt remote fix
- Pass ticket to company technical support
- Follow-up to confirm resolution

Individual Requirements
- Associate degree
- Printer experience
- Help desk experience
- Communication skills (written and verbal)
- Customer focused experience
- Network and software experience

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