Technical Support - Intermediate -

Columbus, OH

Post Date: 12/03/2017 Job ID: 15108 Industry: Technical Pay Rate: $ 0.00 - $ 0.00
Job Description
- Support of one of the Company largest North American Managed Print Services customers
- Represent the Company on-site at a Company operations center
- Remote help desk support for all Company hardware issues (Tier 1 and Tier 2)
- Coordinate/communicate with multiple levels of Lexmark and JPMC to accomplish the mutual objectives

- Support Company end-users calling the help desk for perceived Lexmark hardware issues
- Determine if issue is related to Lexmark hardware or not
- If not Company hardware issue, pass ticket to Company help desk
- If a Company hardware issue:
- Attempt remote fix
- Pass ticket to Company technical support
- Follow-up to confirm resolution

Individual Requirements
- Associate degree
- Printer experience
- Help desk experience
- Communication skills (written and verbal)
- Customer focused experience
- Network and software experience

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