Site Operations - Entry

Westerville, OH

Post Date: 12/03/2017 Job ID: 15112 Industry: Technical Pay Rate: $ 0.00 - $ 0.00
- This position is critical to the successful relationship between the Companies.
- The Company is responsible for providing service support for all of their branch printers and multi-function devices.
- This person represents the Company's on-site at the customer location.
- This person addresses the most challenging service issues by interfacing with multiple customer and the Company teams members.

Description/Duties:
- On-site printer expert. 
- First point of escalation for any printer concerns. 
- Manage printer/multi-function device service issues. 
- Assist with trouble-shooting the most challenging issues. 
- Coordinate the ticketing/effort between customer and team. 
- Work with field technicians while they are conducting on-site repairs at branches
- Work with company support teams as necessary (engineering, software, solutions). 
- Mentor/train the client help desk team. 
- Utilize various systems & tools to complete tasks. 
- Communicate actions & updates to customer personnel. 
- Must have the ability to focus on details while multi-tasking.

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